Questions ?
We’ve got answers.
Got Questions ?
01
Is the painting really done by the hand ?
Yes — every canvas is painted by a real artist in Mauritius. No AI, no templates, no shortcuts. Your artist’s name is in every update we send you.
02
How long does it take?
03
Can I request changes?
Yes. One revision to the pencil sketch is included with every commission. Changes of mind after the sketch is approved may incur an additional fee.
04
What if I don't like the finished painting?
We won’t paint a single stroke until you approve the sketch. If the finished canvas deviates materially from the approved sketch, we correct it at no charge. See our full returns policy.
05
Can I add people to the scene?
Yes — family members, friends, other pets and objects are all welcome. We recommend a maximum of 2–3 additional elements to keep the scene clear and readable.
06
How is the canvas delivered?
07
Can I order a mug or print without a canvas?
Physical products are derived from your original canvas painting. They are available as add-ons once your canvas is approved, or to returning customers via their private story page.
08
Do you offer gift options?
Yes — you can commission a Tail of Chaos as a gift. At checkout, select ‘Gift order’ and enter the recipient’s pet details. We ship to their address
09
Do you ship outside Mauritius?
Currently we deliver across Mauritius only. International shipping is coming in a future phase.
10
How do I contact you?
Via WhatsApp: (+230) 5494-0035 or email: omg@tailofchaos.com.
We respond within 4 business hours,
Monday to Saturday 9am–6pm.